Return Policy

Customer satisfaction is an important consideration when offering lighting products. In situations where a purchase does not meet expectations, return options may be reviewed under the conditions outlined below.

Return Request Window

Return requests are generally expected to be submitted within a reasonable period after the delivery date.

Item Condition

Items considered for return should remain:

• unused
• in their original packaging
• accompanied by included accessories or components

Products showing signs of installation, alteration, or visible wear may not qualify for return review.

Request Process

Customers may begin a return request by contacting support and providing basic order details. Once the request is reviewed, instructions may be provided for the next steps.

Product Review

Returned items may be examined after arrival to verify their condition and confirm eligibility.

Situations Where Returns May Not Apply

Certain circumstances may limit return eligibility, such as:

• products returned without prior communication
• items missing original components
• products altered after delivery

Refund Processing

If a return request is approved following inspection, the refund may be issued using the original payment method where available.

Processing times may depend on financial institutions or payment service providers.

The return policy is intended to provide a balanced process for addressing purchase concerns.